Performance Support
Provides employees with the information and resources they need to perform their tasks effectively.
Performance support is a key component of any learning and performance improvement initiative. It refers to anything that helps an employee do the right thing at the right time. It's based on an analysis of an organization's existing processes and skill sets, with the goal of providing a remedial solution and a catalyst to progress.
What’s included in this service:
Job aids & quick reference guides: Information needing to be referenced to complete a task. Usually focuses on one piece of a process.
Quality Check: Task-based lists used to validate accuracy and consistency.
Decision trees: Guided workflows to help make the right choice in a situation.
Standard Operating Procedure: Step-by-step documentation of a process used to complete work.
Request this service
Complete the information below and I will contact you within two business days.