Resume

Experience and Activities

Amazon
Learning & Development Project Manager (2019 – present)

Work across the organization to lead projects for Transportation Operations Management (TOM) to ensure inclusive and effective learning programs are available to new and existing Amazon Associates.

• Improved on-the-job training experience with mobile-friendly tracking
• Increased inclusion by implementing standard work for creating accessible training
• Implemented project management process for training projects from intake through evaluation

Nicor Gas
Senior Instructional Designer (2018 – present)

• Partner with stakeholders to set expectations and manage the lifecycle of learning projects (analyzing needs, creating milestones, and designing learning solutions).
• Collaborate with business units to deliver visually compelling learning solutions to 800+ employees.
• Provide continual and clear communication within a project team - from product specifications to stakeholder updates.
• Work with IT to develop a comprehensive training and transition employees into new technology.
• Create, update, and manage the development of eLearning instruction with Articulate 360.
• Oversee professional development of instructional designers, including the department's summer intern program, delivery of an annual designers workshop, and leading monthly development team meetings.
• Monitor success of training with multi-level assessments including 90-day success surveys; use data to influence the revision of learning materials.
• Engage with stakeholders from different parts of the business to rapidly analyze needs and design learning solutions.
• Coordinate efforts between the business and training teams to ensure learning solutions are delivered in a timely manner.

Instructional Designer (2017 – 2018)

• Develop and implement a course review process to update and maintain course material for 250+ courses.
• Work with SMEs and business units to create learning objectives to create solutions for training needs.
• Create training materials with interactive components and adult learning theories.
• Revise and rebuild computer-based training using Articulate Storyline.
• Collaborate with local and remote instructional designers to create consistent enterprise-wide training.
• Create learner-centered experiences to drive forward company initiatives, maintain compliance with state and federal mandates, and foster employee growth.
• Create training documents for high-impact technology implementations.

Silverthorne Homebuilders
Digital Marketing and Communications Manager (2016-2019)

• Improve social media presence and engagement with customer-focused blog content and purposeful posts.
• Increase sales and digital leads with the addition of multiple social media and digital advertising platforms.
• Improve website traffic and SEO ranking using research-based practices.
• Decrease marketing expenses with the adoption of new retargeting strategies and purposeful advertisements.
• Create and align all content with company brand standards to build a positive and professional reputation.
• Announce new products, promotions and organizational changes, while maintaining a positive brand.
• Draft communications to city and state officials.

Waubonsee Community College
Instructional Designer/Technology Trainer (2015-2017)

• Developed online and instructor-led courses that include instructional video and engaging activities.
• Collaborated across departments to design, develop, and deliver training to support college initiatives, institutional best practices, and professional development. Examples of training include:
  • Manager Development Program: Ground-up creation of three-tiered program equipping managers to lead teams and pursue organization initiatives.
  • Universal Design and Accessibility: Raise awareness of accessibility guidelines to increase inclusion.
  • Peer-Review Program training (Title V Grant requirement) to assist with the creation of online courses.
  • Instructional Video: Developed process for the creation of polished and accessible instructional video in collaboration with Educational Television and Video Production departments.
• Evaluated training using Kirkpatrick’s four levels of evaluation, adapted training based on results.
• Participated in program and course evaluations in collaboration with Institutional Effectiveness.
• Improve and lead testing and training to guide technology upgrades and/or implementation.
• Grow technology use across campus by researching technology trends and use in education.
• Work with IT on technology projects, overseeing the project plan and communication of new technology projects.
• Designed and delivered training for all new employees on college technology systems relevant to their role.
• Provided continual technical training and support to all employees and students.
• Implemented training request process to address training needs across departments.
• Created and advised department communication strategies.
• Expanded training opportunities with eLearning and online training sessions using Articulate Storyline 2 and Articulate 360, GoTo meeting, Skype for Business, and Google Hangouts.

VOLUNTEER
Waubonsee Community College Lions Club: President (2016 – 2017)
Led implementation of campus club; creating a leadership team and recruiting club members. Hosted International President and Vice Presidents at the induction ceremony event. This service club focuses on community needs, with an emphasis on hunger awareness. Additional responsibilities included club website, communication, and program coordination.

Allstate Insurance Company
Communication Specialist (2015)

• Supported enterprise to deliver clear and consistent communication using AP formatting and company guidelines.
• Led the creation and implementation of training for new content authors to ensure accurate publishing.
• Supported content contributors with the creation and publishing of content aligned with business needs.
• Ensured clear and effective communication through consultation and planning of key communications.
• Used data from content usage metrics to adjust information and delivery of content and meet client needs.

VOLUNTEER
Allstate Women’s “I” Network (AWIN): Leadership Council Member (2015)
Employee Resource Group Leadership Council team member overseeing the execution of strategic communication to increase group participation within employee resource group and among Allstate enterprise.

Sears Holdings Corporation
Training Coordinator (2014 – 2015)

• Enabled newly hired associates to create a professional presence in the first 90 days with interpersonal, personal brand and professionalism training.
• Improved organization and scheduling processes, leading to higher attendance and improved survey results.
• Increased attendance with the creation of communication and marketing materials, including notifications sent through internal social media channels.
• Prepared, analyzed and edited attendance and survey results reports; used data to adjust training programs.
• Analyzed reports and collected relevant information, independently and collaboratively, improving training solutions which enhanced processes and outcomes.

Nobel Learning Communities
Assistant Principal (2013 – 2014)

• Created positive school brand, decreased turnover by 25 percent, and increased staff satisfaction by 35 percent with the creation of new hire training process, professional development, and community outreach opportunities.
• Motivated and empowered staff with feedback, relationships and mutual trust in a strong team atmosphere.
• Oversaw 25+ teachers, assistants, and support staff
• Developed and maintained relationships through visibility and consistent communication, as demonstrated by a 20 percent increase in annual parent survey participation and 10 percent increase in overall satisfaction.
• Increased enrollment by managing school technology and increasing use of technology in classrooms.

Teacher (2008 – 2011, 2012 – 2013)

• Increased test scores from the 70th percentile to 90th percentile through the application of current teaching styles.
• Created a successful classroom management program, leading to school-wide implementation.
• Increased enrollment as a result of outreach, positive relationships, communication and follow through.
• Awarded teacher of the month twice in 2012 – 2013.

RSI Parts, INC.
Office Manager (2011 – 2012)

• Supported President and Vice President by managing day-to-day office operations allowing the company to grow in the first year of full production.
• Ensured clear communication between senior leadership and employees, acting as a liaison for employee suggestions and complaints and creating open lines of communication.
• Enhanced office efficiency by creating office flow and clerical processes, managing office inventory, and overseeing payments.

Ground Level Café
Assistant Director and Barista (2004 – 2008)

• Created a positive brand reputation and increased sales through team training in the delivery of a consistent and quality product in a clean and safe environment.
• Developed and maintained relationships with vendors, customers, community and team, extending discounts to target markets, resulting in increased sales.
• Supervised staff of 12 Baristas.